Welcome to the new Jiffy Lube University

Contact Us Update

JLU has recently moved to a single portal for reporting all JLU issues/service requests to more efficiently track and resolve issues. Effective October 2019 all requests must now be submitted through the Contact Us tab in JLU. 

JLU’s Contact Us tab allows all users to submit requests for commonly needed services; such as Records Transfer. To initiate the request, log-in to JLU, then click the Contact Us tab located in the top right corner of the page 

  • Select/Click the option that best describes the issue you are experiencing. 
  • Complete all fields as requested.
  • Click send
  • The JLU Support Desk will respond with a resolution or request for additional information within 24-48 hours.

 

 

 

 

 

 

 

 

As a reminder, many issues can be resolved by a member of the management team, the organization Multi-Unit Supervisor or Back Office Personnel; such as, resetting passwords or printing certificates. Directions for resolving the issue are posted with the links to the Tutorials.

This new process applies to all users including service center personnel, management team members, multi-unit supervisors, back office support and all JLI Operations and Office Support.

 

  • Learn how to earn college credits through ACE
  • Your IP Address: X.X.X.X

Login

By proceeding, I confirm that I am taking this training at a Jiffy Lube location. If I am taking this from another location, I have approval from my Franchisee to do so.

If you are unable to log into Jiffy Lube University due to an IP Address related issue, please contact the Jiffy Lube GROW Support Desk (888-333-4767) to report your issue. 

The Jiffy Lube GROW Support Desk will dial into your service center and capture a screen shot of your JLU login page.  Only members of management are authorized to contact the Support Desk for IP address changes/issues.

When contacting the POS Support Desk you will be required to provide the following information:

  • Your Name:
  • Role:
  • Service Center #:
  • Entity Group:

Please note JLU access from a personal device is strictly prohibited.